Frequently Asked Questions (FAQ)

1.Q: Are you a factory or trading company?

A: Tuofa is an experience factory in Shenzhen of China, welcome to visit our factory.

2.Q: Can you provide one-stop sevices including of material, processing, finish, assembly etc?

A: Yes, we can.

3.Q: What's your minimum order quantity(MOQ)?

A: 1 piece, small orders are welcome.

4.Q: Will my designs be safe when you get it?

A: Yes, we will not publish your design to a third party unless your permission is obtained. We can sign NDA before you send the drawings.

5.Q: How can I get a quotation?

A: To get prices in 1 hour, please provide information below with your inquiry:
1) Drawings format 2d(dwg/dxf/pdf)/3d(step/stp/igs) or sample.
2) Material requirement.
3) Surface treatment.
4) Quantity.
5) Any special demands or requirements, such as packing, labels, delivery, etc.

6.Q: How do you control the quality?

A: Strictly adhere to the ISO9001 Quality Management System.

7.Q: What is the shipping method?

A: Incoterms in EXW, DAP, or FOB. By air, sea or express.

8.Q: What is lead time for sample?

A: 3 days fastest. It is also depends on the complexity of your design.

9.Q: How can I pay?

A: 1) Paypal.
2) Western Union.
3) T/T.
4) Others.

10.Q: What is your after-sales service?

A: We offer comprehensive after-sales support to ensure your smooth operation of our products. Our services include:

We provide a 1-year workmanship warranty, which covers material quality and dimensional accuracy. Please note that issues caused by improper installation, misuse, or incorrect operating conditions are not covered under the warranty.
Replacement & Repair: If a product is defective, we provide repair or replacement according to our warranty policy.

Frequently Asked Questions (FAQ)

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