Frequently Asked Questions (FAQ)

1. Q: Are you a factory or a trading company?

A: Tuofa is an experience factory in Shenzhen, China—welcome to visit our factory.

2. Q: Can you provide one-stop services covering materials, processing, finishing, assembly, and more?

A: Yes, we can.

3. Q: What is your minimum order quantity (MOQ)?

A: 1 piece, small orders are welcome.

4. Q: Will my designs be kept secure once you receive them?

A: Yes, we will not disclose your designs to any third party without your explicit permission. We can sign a Non-Disclosure Agreement (NDA) before you submit your drawings.

5. Q: How can I get a quotation?

A: To obtain pricing information 1 hour, please provide the following information with your inquiry:
1) 2D drawing formats (dwg/dxf/pdf) or 3D models (step/stp/igs), or a physical sample.
2) Material requirements.
3) Surface treatment.
4) Quantity.
5) Any special requirements or demands, such as packaging, labeling, delivery methods, etc.

6. Q: How do you control quality?

A: We strictly adhere to the ISO9001 Quality Management System.

7. Q: What is the shipping method?

A: We offer Incoterms EXW, DAP, or FOB, with shipping options by air, sea, or express courier.

8. Q: What is the lead time for samples?

A: 3 days at the fastest. The exact turnaround time also depends on the complexity of your design.

9. Q: How can I make payment?

A: 1) PayPal.
2) Western Union.
3) T/T.
4) Others.

10. Q: What is your after-sales service?

A: We provide comprehensive after-sales support to ensure the smooth operation of our products. Our services include:

We offer a 1-year workmanship warranty that covers material quality and dimensional accuracy. Please note that issues caused by improper installation, misuse, or incorrect operating conditions are not covered under the warranty.
Replacement & Repair: If a product is defective, we will provide repair or replacement in accordance with our warranty policy.

Frequently Asked Questions (FAQ)

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